Policies

Shipping & Returns

We have a return policy of 7 days, which means you have 7 days after receiving your item to request a return.

Please note: We do not offer refunds unless the purchased item is faulty. Returns and refunds will not be accepted outside this 7 day period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contactrester@gmail.com. Please note that returns will need to be sent to an address that will be provided via email. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damage that occurs after purchase is the customer's responsibility, as care instructions are provided in the product descriptions or on care labels.

Please note that items that are the wrong size will not be refunded but can be exchanged for a new size at your shipping cost.

Email contactrester@gmail.com with "RETURN" or "REFUND" in the subject line.
Provide your name, order number, item(s) and reasoning behind your request.
For damaged items, please provide necessary photos/videos.
If approved, our team will be in contact with you regarding the next steps. Unauthorised returns will not be accepted.

Customers are responsible for return shipping costs.
Items must be shipped within 7 days of approval.
We are not liable for lost parcels and recommend using tracked mail services.

We encourage you to get in contact with our team at contactrester@gmail.com for any further questions or inquiries.